Privacy Policy

Data Controller Information

datanovae AS is the data controller for the personal data we process. You can contact us regarding any privacy matters at:

• Company: datanovae AS
• Address: Nørrebrogade 4, 1035 Copenhagen, Denmark
• Email: privacy@datanovae.top
• Phone: +45 38450243
• Registration Number: CVR96325874

Data Collection

We collect several types of information to provide and improve our services. The data we collect includes:

Information You Provide Directly

When you use our services or contact us, we may collect personal data that you provide voluntarily, including:

• Name, email address, and phone number when you contact us
• Company information and job title for business enquiries
• Account credentials and profile information for platform access
• Communication preferences and support requests
• Restaurant operational data when using our analytics platform

Information Collected Automatically

When you visit our website or use our platform, we automatically collect certain technical information:

• IP address, browser type, and device information
• Pages visited, time spent on our website, and referral sources
• Platform usage patterns and feature interactions
• System logs and error reports for technical support

How We Use Your Information

We use the collected data for legitimate business purposes and to provide our services effectively. How we use your information includes:

Service Provision

• Delivering our restaurant analytics platform and related services
• Processing and responding to your enquiries and support requests
• Creating and managing user accounts and access permissions
• Providing technical support and troubleshooting assistance

Business Operations

• Improving our platform features and user experience
• Conducting research and development for new services
• Managing our business relationships and communications
• Ensuring platform security and preventing unauthorised access

Legal and Compliance

• Complying with applicable laws and regulatory requirements
• Protecting our rights and interests in legal proceedings
• Detecting and preventing fraud or security breaches

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Legitimate Interest: For business operations, platform improvement, and security
• Contract Performance: To provide our analytics services and platform access
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist in platform operation and support
• When required by law or legal process
• To protect our rights, property, or safety, or that of others
• In connection with business transfers or corporate restructuring

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods are based on:

• The nature and sensitivity of the personal data
• The purposes for which we process the data
• Legal and regulatory requirements
• Our legitimate business interests

Generally, we retain customer data for the duration of the business relationship and for up to seven years thereafter for legal and accounting purposes. Website visitor data is typically retained for up to two years.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing

To exercise any of these rights, please contact us at privacy@datanovae.top. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection and security
• Incident response and breach notification procedures

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@datanovae.top
• Phone: +45 38450243
• Address: datanovae AS, Nørrebrogade 4, 1035 Copenhagen, Denmark

Supervisory Authority

You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe we have processed your personal data in violation of applicable data protection laws.

Danish Data Protection Agency
Borgergade 28, 5th floor
1300 Copenhagen K
Denmark